TLC Lotteries Limited (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is TLC Lotteries Limited of Drakes Court, Alcester Road, Wythall, Birmingham, B47 6JR.
Our nominated representative for the purpose of the Act is Lorraine Halling
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Details of transactions you carry out with us, whether via our website, by telephone, post or any other means.
Information that you provide by filling in forms on our site http://www.tlclottery.co.uk
If you contact us, be it by email, in writing or by telephone, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and information about your login details or pages you visit and other communication data.
If you subscribe to our lottery your account details will be retained for the purpose of collecting subscription fees only.
Any information gathered by our Collectors who visit your home for collection purposes and collectors based at various retail locations.
Names, addresses, dates of birth and contact numbers will all be collected for the purposes of identifying you, informing you if you have won a lottery prize and to contact you where necessary about your lottery subscription.
WHERE WE STORE YOUR PERSONAL DATA
We will be responsible for storing your data. Our computer systems and some of our other systems, such as mailing services, are supplied by third parties who may need to use your details to enable them to provide their services to us.Transaction receipts will be sent to a separate Computer Bureau who will input data onto our computer system for the purposes of processing this data and producing correspondence to you.
Unfortunately, the transmission of information via the internet or telephone is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data transmitted to our website or via email; any transmission is at your own risk.
Once we have received your information TLC Lottery will take reasonable steps to ensure that your data is secure and used in accordance with this policy by all of our service providers.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To carry out our obligations arising from any contracts entered into between you and us.
To process your subscriptions or payments so you can participate in our lottery.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To deal appropriately with your correspondence.
To allow you to participate in interactive features of our service on our website, when you choose to do so.
To notify you about changes to our service.
TLC Lotteries Ltd may hold and process your personal information for the purposes of administrations, financial subscription payments and records, electronic financial receipts, information mailing, goods and services provided and lottery membership records.
DISCLOSURE OF YOUR INFORMATION
We do not share any information to any organisations except those necessary for the running of our draws.
We NEVER share your personal information with any third party.
You have the right to ask us not to process your personal data for marketing purposes. TLC Lottery would only use your personal data for this purpose if we have your prior written consent. You can change your consent options at any time by contacting the TLC Lottery Office at Drakes Court, Alcester Road, Wythall, Birmingham, B47 6JR.
Our website may, from time to time, contain links to and from the websites of our member charities, partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
HOW LONG WE HOLD YOUR PERSONAL DATA
Whilst we recognise you have the right to be forgotten once your subscription has been cancelled – we are obliged by law to keep your name, address and financial details on our database for a period of 12 months, after which time they are moved to an Archive file kept securely by our Computer Bureau StarVale Management. They are retained in Archive for a further 6 years for Financial and Audit purposes after which time your details are completely deleted.
Any player who has not participated in the Lottery draw (non paid) for a consecutive period of 13 weeks will be automatically cancelled and the above rules will apply.
Any complaints or queries regarding Data Protection should be made in writing or by telephoning the TLC Lottery office on 01564 825047. If you are still not satisfied you can contact the ICO (Information Commissioner’s Office) directly at www.ico.org.uk.